Privacy Policy

Effective starting 21st July 2021

Last updated: 15th August 2026

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through this website (Site), our web applications, and our mobile applications.

In this Privacy Policy, we, us or our means IREKA SOFT ENTERPRISE, owner of Orderla.co, Orderla Commerce, and Orderla FOS.

Personal Information

The types of personal information or personal data we may collect about you include:

1. your name,
2. your contact details, including email address, mailing address, street address and/or telephone number,
3. your demographic information, such as postcode,
4. your location data, including GPS coordinates, IP address location, and device location information, and
5. any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

How we use personal information

We may collect, hold, use and disclose personal information for the following purposes:

1. to enable you to access and use our services or the services of our customers, including storing it;
2. to contact and communicate with you;
3. for internal record keeping and administrative purposes; and
4. to comply with our legal obligations and resolve any disputes that we may have.

Disclosure of personal information

We may disclose personal information to:

1. third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, server providers, maintenance or problem-solving providers, professional advisors and payment systems operators;
2. courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
3. third parties to collect and process data, such as Google Analytics or other relevant businesses.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Complaints: If you believe that we have breached the Personal Data Protection Act 2010 (Act 709) (PDPA) and wish to make a complaint, please contact us. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Business Information

We do not share or sell your data to any third party without your consent.

We only share general information to the public for proving the effectiveness of this service: we do share the GMV (gross merchant value) of transactions via payment gateways, overall numbers of forms, and total number of orders being used in this platform.

Storage and Security

We are committed to ensuring that the personal information we collect is secure by means to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet.

The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Your user's password is properly hashed and stored.

Location Data

For Orderla FOS: Mobile App, we may access and collect location data from your device when you use our services. This includes:

• GPS Location: We may collect precise location data (latitude and longitude) when you grant permission through your device settings. This is used to:

  • Enable location-based services such as finding nearby merchants, delivery locations, or pickup points
  • Facilitate order delivery and tracking
  • Provide location-relevant content and recommendations
  • Improve our services and user experience

• Device Location Information: We may access location information from your device's location services to:

  • Enable features that require location awareness
  • Provide accurate delivery estimates

Location Data Usage: Location data is used solely for the purposes stated above and to provide you with location-based features and services. We do not share your precise location data with third parties except as necessary to provide our services (such as delivery partners) or as required by law.

Location Data Control: You can control location data collection through your device settings. However, disabling location services may limit certain features of our services. Location data is stored securely and retained only as long as necessary to provide our services or as required by law.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy. We will notify you if we amend this Privacy Policy, by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change.

Contact

If you have questions about this Privacy Policy, please contact us through orderla.co.

Related: Terms of Services